Customer Support

Optimum Control is backed by customer support professionals trained to offer you fast, courteous service. Customer support hours of operation are 9:00 A.M. until 5:00 P.M. CST (Central Standard Time). To register for support, please mail in the registration card enclosed in your software package or go to www.tracrite.net/register.htm

You can reach us at: Toll Free 888-798-5555 or 204-953-2272. Email support@tracrite.net

  Outside North America please contact your authorized reseller, contact us by email or visit our homepage at www.tracrite.net

 

After your initial free technical support period, to answer any questions about item or product setup, or any general questions about the software, fees will be charged. Alternatively, you can buy a Maintenance Agreement, please call our office or visit our website for details.

 If you need support after reading the manual and after checking the FAQ section, please follow these steps:

1. Have your product serial number ready (located on the package containing your software). 

2. Have your name and telephone number where you can be reached as most times we will call you back immediately from our office to deal with the problem.

3. Be prepared to give a detailed description of the problem you have encountered or the advice you need.

At TracRite Software, we will try to help you immediately, but if you have a complicated problem, we may ask for the symptoms of the problem and call you back with a solution.

Make a Backup!  We usually can’t help you regain data if you don’t have a backup. We sometimes hear from people that have had problems with their computers and are wishing to recover data from damaged files. As much we would like to help, if a backup does not exist then the only way to regain lost data is to re-enter it. We strongly recommend backing up your data daily or weekly at the least AND using 2 or 3 backup sets (in case one is corrupted).