FAQ – Frequently Asked Questions
General FAQs
Problem: Some of the windows are cut off on my screen.
Solution: Your Windows display settings are set incorrectly. Open Windows Control panel and set your display settings to 1024 x 768 resolution.
Problem: Error message …Error Code 000000. This has to do with the activation system that runs within Optimum Control. You may see this message using Microsoft Vista.
Solution: Right click on the Optimum Control icon and click Properties. Select Compatibility and choose Windows XP Service pack 2
Problem: When I log in I get message says it cannot connect to database or a Connect to Adaptive Server message appears.
Solution: This is usually because either the Optimum Control database does not exist (it is in a different folder or has been deleted) or in the case of a network folder, you have lost connection to the network folder.
Check to see if the file exists in either the Tracrite folder or to the network drive which contains the database. To check where the database is looking to connect, Click Start, choose Control Panel and select Administrative tools. Choose Data Sources (ODBC) and look to find ocdata (either in the user DSN or system DSN). Highlight and click Configure. If you click on the Database tab the check the database file location (Eg; c:\tracrite\ocdata.db). Once you have determined the location make sure the database exists in that location.
Check to see if the database is already running and perhaps did not shut down on last exit. Look on the bottom right hand corner of your screen (in the system tray)and see if there is a little red and yellow icon that says ocdata when you hover your mouse over it. If this is open and you do not have optimum Control open then right click on it and click Exit. You will get a message that says there are still one or more connections open, do you want to close, click YES. Then try to start Optimum Control.
If this problem persists contact Tracrite Software Customer Service at 1-888-798-5555.
Problem: I cannot Backup. I get an error message
Solution: Check to see if the database is already running and perhaps did not shut down on last exit. Look on the bottom right hand corner of your screen (in the system tray) and see if there is a little red and yellow icon that says ocdata when you hover your mouse over it. If this is open and you do not have optimum Control open then right click on it and click Exit. You will get a message that says there are still one or more connections open, do you want to close, click YES. Then try to start Optimum Control.
Problem: I cannot see the words in the entry areas of the program.
Solution: This happens when you have selected your text color the same as the background color. Go into Control Panel and select Display. Choose a color scheme that shows your text properly, you may have to experiment a bit.
Problem: I have a network and can’t get the program to run.
Solution: Optimum Control is not designed for use with networks although it can run on a network system. You must install Optimum Control Pro to each of the workstations and then tell the install the database to the server (the file ocdata.db must be copied to the server). Call your network administrator. Only one person should be accessing the program at a time. A full network install upgrade is available if you want multiple user access, contact Tracrite Software or your local dealer.
Problem: When printing reports I’m getting a blank page or some information is being pushed onto a next page.
Solution: Adjust your printer settings to allow for 1/4” margins. If you still have problems then consult the Printer manual or call Tracrite Help Desk.
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