Question: I have some items that are not showing up in the inventory count sheet, Why not?
Solution: Some items may be tagged as Non-Key items (paper and sundries are set as "non key" items) The inventory worksheet is by default set to only show Key items. So to see all inventory items. Click on "Show All" at the top of the main inventory window. All the non-key items will be shown in yellow.
Question: When I summarize my counts, there are some things that are totally more than I entered.
Solution: You may have put in some counts to the inventory sheet and then gone into the items window and changed locations for some items, in this case, Optimum still has counts for locations now not visible, you will probably have to click new on your inventory sheet and reenter the inventory. NEW flushes any existing work in the worksheet.
Question: I saved my inventory but then when I run my reports (review inventory or Usage summary), it shows negative numbers.
Solution: As above, count showing all inventory items. Optimum control extracts inventory from your last saved inventory amount. If you have not reset or purchased selected non key items then Optimum Control will keep extracting from last known inventory.
Problem: When I saved my Inventory Count I accidentally entered one of the amounts incorrectly, how can I fix this?
Solution: Go to Inventory in the Upper Menu and select Adjust Inventory. Choose the inventory you wish to adjust and then choose the item to adjust. Make the adjustment and click Save
Problem: I’m getting a lot of minus numbers as my Qty on Hand. What is happening?
Solution: You may have entered some inventory numbers incorrectly. Also, check your invoices and make sure you have not entered an invoice as a credit. If you find that this is the problem then restore your information using a backup copy from before the mistakes were made or in the case of an invoice, issue a correction invoice. If you entered a credit instead of an invoice you will have to enter the amounts twice (once to bring the inventory up to where they were without the invoice and once to add the stock to inventory).