Problem: In the invoice module, when I save, I get the message that my Invoice Total and Grand Total don’t match even though they are both matching.
Solution: Sometimes you will enter a number and not ‘TAB’ to the next field. This means that the number has not been accepted by the program. Click on the Invoice Total field, enter the total again and then press TAB. A dollar sign ‘$’ (or currency sign depending on your country) will appear in front of the number, this will indicate that it has been accepted.
Problem: Sometimes when I click on the items window after entering an invoice I get an error message.
Solution: Pretend it never happened and click Continue…we are working on this issue.
Problem: I am trying to purchase an item from a supplier but the item is not on the list.
Solution: This is because the item is not set up to be purchased from this supplier. Click on items (while you are still in the invoice) and click on the inventory item that you purchased. Click on Alternate Supplier and set up the item for this supplier. Click Save and Exit and click Save on the items window. Now click on Add or reselect the list and the new item will there for picking.